Soft Services ManagerLocation: Dublin (supporting multiple sites)Contract: Full Time, PermanentSalary: €55,000 per annum plus Sodexo BenefitsAbout the RoleWe are seeking an experienced Soft Services Manager to lead the delivery of high-quality workplace services across multiple sites in Dublin.This is a key leadership role responsible for the operational performance, compliance, and continuous improvement of all soft services including cleaning, security, workplace services, mail and reprographics, pest control, hygiene, waste, and associated specialist providers.You will work closely with the Workplace Director and client stakeholders to ensure services are delivered to a flagship standard, while maintaining strong financial control, regulatory compliance, and high levels of employee engagement.Key ResponsibilitiesService Delivery & Operational ExcellenceLead and manage day-to-day soft services operations across multiple sitesEnsure services consistently meet or exceed SLAs and KPIsConduct regular quality audits and Gemba walks to maintain presentation standardsManage specialist service providers including cleaning, pest control, hygiene, waste and groundsClient Relationship & Performance ManagementBuild and maintain strong working relationships with stakeholdersSupport monthly client performance reviews and reportingDeploy customer satisfaction surveys and drive measurable improvementsIdentify and implement service enhancements and innovation opportunitiesCompliance & Risk ManagementEnsure full compliance with H&S legislation, ISO standards, waste regulations, PSA licensingMaintain and update risk registers and ensure mitigation plans are implementedComplete regular audits and ensure corrective actions are tracked to closureManage service provider compliance and contractual obligationsFinancial & Commercial ManagementSupport budget preparation and monthly financial reportingMonitor labour productivity and service efficienciesDeliver services within agreed budgets while driving value and cost optimisationUnderstand contract scope, change control and performance impactsLeadership & People ManagementLead, coach and develop supervisors and service teamsDrive employee engagement and performance management processesSupport recruitment, induction, development and succession planningFoster a “One Sodexo Team” culture across all sitesAbout YouEssential:Proven experience in Soft FM or integrated facilities managementStrong client relationship and stakeholder management skillsExperience managing cleaning, security and workplace service providersKnowledge of Irish H&S legislation and ISO standards (9001, 14001, 45001/18001)Strong commercial awareness and experience managing budgetsExcellent communication, leadership and influencing skillsExperience managing remote or multi-site teamsDesirable:Technical qualification within a soft FM disciplinePSA licenceNEBOSH or IOSH Managing Safely certificationWhy Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belong in a company and team that values you for you.Act with purpose and have an impact through your everyday actions.Thrive in your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)Save for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Ready to be part of something greater?Friendly Customers. Vibrant Communities. Exciting Careers.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications