Service Delivery Manager
Full-Time | Southend on Sea | Salary up to £42,000PA (depending on experience)
Are you a dynamic and driven leader with a passion for operational excellence and compliance? We’re looking for a Service Delivery Manager to join a busy thriving team and take ownership of service delivery, team leadership, and client satisfaction across the division.
Key Responsibilities
* Lead internal service teams, supporting the Operations Director in delivering efficient, compliant services.
* Manage planning and delivery of all Kitchen & Air orders, including PPM, ensuring correct resources and skill sets are allocated.
* Oversee key contracted accounts, improving customer relations and supporting account growth.
* Respond to customer complaints with same-day action plans.
* Support out-of-hours services and emergency response.
* Drive digital enhancements and process improvements across service delivery.
* Manage asset tracking and compliance reporting.
* Identify and onboard subcontractors and additional resources as needed.
* Conduct performance reviews and support team development and training.
* Act as cover for the Legionella Services Manager when required.
Financial & Compliance Responsibilities
* Ensure timely invoice and minimal work-in-progress (WIP), in line with KPIs.
* Monitor and maintain gross profit margins and budget awareness.
* Approve purchase orders and supplier invoices.
* Produce method statements and risk assessments as required.
* Ensure full compliance with company Health & Safety policies.
* Key Performance Indicators (KPIs)
* Same-day response to customer complaints.
Meeting & Resource Requirements
* Attend operational, internal, and client review meetings.
* Lead or support interviews as needed.
* Resources provided: Laptop, phone, and access to digital compliance systems.
What We’re Looking For
* Proven experience in service delivery and team management.
* Strong organisational and problem-solving skills.
* Excellent communication and client relationship management.
* Ability to lead change and drive performance.
* Knowledge of compliance standards and digital systems.
* Ready to lead a high-performing team and make a real impact?
Apply now! to start your career with a company that values hard work and offers long-term stability. Call Aimee or Linda at One to One Personnel on 01702 464 444 or email your CV directly to aimee.page@121personnel.co.uk
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