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Shift Pattern: 4 on 4 off | 12-hour shifts | 08:00-20:00
Join our client an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre.
Job Role & Responsibilities
* Monitoring CCTV activity and images for criminal or suspicious activity
* Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies
* Updating and reporting on clients' recorded information and creating brief incident reports
* Handling and management of alarms
Required Skills & Qualities
* Excellent problem-solving abilities
* Professional telephone manner
* Commitment to providing the highest standard of customer service
* Call handling experience preferred
* Ability to multi-task effectively
* Strong teamwork skills and commitment to supporting colleagues
* Also required - 5 years worth of satisfactory references from previous employment.
Benefits Package
* Excellent training opportunities for progression and development (SIA Course Available)
* Enhanced rates for public holidays:
* Triple pay during Christmas Day, Boxing Day and New Year's Day
* £50 Birthday Bonus paid in your birthday month
* Annual loyalty bonuses for the first 5 years
* Monthly team recognition events
* Performance bonuses for successful incident reporting leading to arrests (£35)
* Dental treatment and checkups
* Optical care
* Physiotherapy
* Virtual GP service
* Access to retail, cinema and gym membership discounts
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