Cluster Revenue & Reservations Manager (Maternity Cover)
Join to apply for the Cluster Revenue & Reservations Manager (Maternity Cover) role at RBH, based in Edinburgh, Scotland.
RBH operates two iconic hotels: The Edinburgh Grand (now part of The Luxury Collection) and Old Town Chambers (now part of the Autograph Collection).
Cluster Revenue and Reservations Manager (Maternity Cover 12 months)
We are seeking a commercially focused and analytical Revenue and Reservations Manager to join our team during an exciting and transformative time. This is a fantastic opportunity to play a pivotal role in maximising revenue performance and driving the commercial success of both properties, while shaping pricing, distribution, and reservations strategy on the global stage.
Why This Role Matters?
It’s a rare chance to be part of a transformational journey, bringing two beloved Edinburgh landmarks into the global spotlight with the support of Marriott International.
What You’ll Be Doing
Optimise & Drive Revenue
* Develop and implement strategic pricing and inventory management across all distribution channels to maximise revenue and market share.
* Utilise Marriott’s revenue management systems and tools to forecast demand, optimise rates, and manage availability.
* Lead daily, weekly, and monthly revenue strategy meetings, providing insights and recommendations based on market trends and performance data.
* Monitor competitor activity and market conditions to proactively adjust strategy.
* Work closely with Sales and Marketing to create packages and promotions that drive occupancy and revenue.
Lead Reservations Excellence
* Oversee day‑to‑day operations of the reservations department, ensuring prompt, professional, and personalised service to all guests and clients.
* Implement efficient processes to manage individual and group bookings, ensuring accuracy and maximising conversion rates.
* Train, coach, and develop the reservations team to uphold service excellence and meet performance targets.
* Maintain accurate records of bookings, guest profiles and rate agreements, ensuring data integrity across systems.
Collaborate & Innovate
* Collaborate with Marriott’s revenue and distribution teams to ensure alignment with global strategies and brand standards.
* Partner with Sales, Marketing and Operations to ensure cohesive commercial planning and execution.
* Identify and implement innovative revenue opportunities, from upselling and cross‑selling initiatives to ancillary revenue streams.
* Manage revenue and reservations activities within set budgets, ensuring strategic investment for maximum impact.
* Support on‑property activations and hotel initiatives that impact occupancy and ADR.
About You
* Revenue expertise: Experience in revenue management, reservations, or a commercial role within hospitality is essential.
* Analytical mindset: Strong ability to interpret data, forecast demand, and make informed decisions.
* Tech‑savvy: Experience using revenue management systems, PMS platforms and distribution channels.
* Organised and detail‑oriented: Able to manage multiple priorities while maintaining accuracy.
* Collaboration skills: Thrive in a team, working with multiple stakeholders including brand, sales and operations teams.
* Communication skills: Strong written and verbal abilities to present ideas and strategies clearly.
* Innovative thinking: Proactive approach to finding new revenue opportunities and improving processes.
Why You’ll Love This Role
It’s an opportunity to shape the commercial success of two iconic hotels as they enter an exciting new era. You’ll be part of a team that values strategy, innovation, and collaboration, with the chance to lead impactful projects and enjoy rapid career growth.
The Recruitment Process
Our process begins with a Teams pre‑screening conversation, followed by a formal first‑stage interview with hiring managers. We value mutual fit and will explore whether RBH aligns with your goals and values.
Perks You’ll Love
* Discounted hotel stays for you and your loved ones at our Edinburgh properties.
* An extra day off to celebrate your birthday.
* 30% off food and drink at RBH hotels.
* Refer a Friend scheme – earn up to £250 per referral.
* Wagestream – flexible access to your pay when you need it.
* Life Insurance, Employee Assistance Programme and year‑round social and wellness events.
* Free meals on duty, saving you over £1,000 per year.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require a reasonable adjustment, please let us know.
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