Key Accounts Administrator
Full time, permanent
Chandlers Ford
We are working with an established leader in the Fire and Security industry who continue to grow rapidly, providing fantastic progressive opportunities to their employees. Due to their increasing client base, they are looking for a motivated individual to join their team as a Key Accounts Administrator in Chandlers Ford
Responsibilities of the Key Account Administrator:
To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements are met
To ensure all accounts data is updated
To complete daily, weekly and monthly tasks as assigned to you to support on large national customers.
To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow
To upload documents to customer specific portals in line with their contract requirements as required
To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV
To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms.
To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business
To have excellent liaison and communication to all customers and departments
If you are interested, please apply as this role will go quickly