Sales & Lettings Administrator
Salary around £30k-35k
Office based - London
Licence not required
Overview
We are seeking a detail-oriented and proactive Lettings/Sales Administrator to join our successful team. The ideal candidate will play a crucial role in supporting the lettings and sales department by managing administrative tasks, ensuring smooth operations, and facilitating effective communication between various stakeholders. This position requires strong organisational aptitude and excellent communication skills to enhance our lettings/sales processes.
Duties
• Possess strong administrative and organisational skills together with excellent communication abilities.
• Play a key role in ensuring the smooth running of the sales and lettings department while providing exceptional customer service to landlords, tenants, sellers, and buyers.
• Assist in managing the day-to-day operations of the lettings/sales department, ensuring compliance with relevant legislation and company policies.
• Develop and maintain strong relationships with landlords, tenants, and other stakeholders to facilitate successful lettings.
• Oversee the lettings process from start to finish, ensuring all legislative processes are fully complied with.
• Maintain and update legal knowledge relevant to the lettings process.
• Oversee the preparation of tenancy agreements and ensure all necessary documentation is completed accurately.
• Manage the tenancy renewal process.
• Manage the end of tenancy process, including dilapidations.
• Coordinate maintenance requests and liaise with contractors to ensure timely resolution of issues.
• Maintain accurate records of all transactions and communications within the lettings/sales department.
• Provide comprehensive administrative support to senior management and the lettings/sales team, including managing schedules, preparing reports, and maintaining records.
• Prepare lettings/sales marketing materials such as property particulars and window cards, ensuring accuracy and professional presentation.
• Coordinate communication between the lettings/sales department and clients, addressing enquiries and providing timely updates.
• Maintain an organised filing system for lettings/sales documents, contracts, and correspondence.
• Monitor inventory levels and assist with order processing to ensure timely fulfilment of client requests.
• Support the team in tracking lettings/sales performance metrics and preparing relevant management reports.
Skills
• Proven administrative experience within a lettings/sales and/or property management environment is essential.
• Excellent verbal and written communication skills.
• Strong organisational skills with keen attention to detail.
• Passion for supporting a successful lettings/sales team and the ability to thrive in a fast-paced role.
Job Type: Full-time
Work Location: In person