Saturday Rental Receptionist - Part Time
Based Ashford, Kent
8.5 hours per week – Every Saturday 8:00am – 5:30pm with 1 hour unpaid lunch break
Uniform provided
Kenhire is a family owned and run business which has been established in Ashford for over 75 years. We pride ourselves on our flexible approach and providing the best service possible for our customers.
About the Role
Objectives:
To provide Saturday cover on our Rental Desk and to deal with all customers and callers in a friendly and professional manner, whether in person, over the telephone or via email and provide support to other staff where needed.
Main Duties, Key Tasks & Responsibilities:
* To meet customers and visitors and deal with incoming enquiries in person, by telephone and by email, converting enquiries into bookings and ensuring that bookings are managed efficiently to maximise the utilisation of fleet vehicles;
* To book vehicles in and out of the computerised ProHire software system (training will be provided), ensuring that hirers are qualified as to their suitability to hire;
* To safely and efficiently advise hirers in the use and controls of the vehicle/equipment being hired;
* To look for opportunities to promote and sell other services to customers
* To help with general admin and other duties as and when required
Personal Characteristics
* Friendly and approachable character with good communication and customer service skills;
* Ability to work under pressure, and alone if necessary;
* A helpful nature and a willingness to sort out customers' requirements;
* Enthusiastic and responsible attitude;
* Common sense;
* Confidence to take decisions;
* Willingness to learn and to assist others without waiting to be asked.
Job Types: Part-time, Permanent
Pay: From £12.25 per hour
Benefits:
* On-site parking
Work Location: In person