JOB DESCRIPTION
About PwC Managed Services:
We run and transform our clients’ operations with tech and talent so they can run faster, scale smarter, lead stronger.
PwC’s managed services help our client achieve their ambitions faster by delivering so much more than outsourcing. We bring the capabilities, skills and passion of our people to run and transform business functions end-to-end, working in partnership with clients and teams.
Our unique combination of in-depth industry experience, technology capabilities and alliances help our clients achieve their transformation ambitions, stay ahead of disruption and move their business forward, faster. The strongest organisations don’t just use Managed Services to reduce operational costs – they do it to move faster, reduce complexity, and deliver stronger results. PwC’s Managed Services business sits at the centre of that shift.
We are entering a new phase of focused growth – scaling our services in the sectors and capabilities where we are already pre-eminent. By combining deep operational expertise with AI-powered technology, automation and leading alliances, we design, build and run critical services that deliver measurable outcomes at pace and at scale.
Our model is built on long-term partnerships, shared accountability and embedded risk expertise. Our global network of 70, specialists gives us the scale and maturity to deliver at pace. With strong UK and global leadership backing, we are now investing with clarity and ambition to accelerate growth.
For senior leaders, this is a rare opportunity to join a business with real momentum – shaping a high-growth platform that is redefining how PwC delivers sustained impact.
About the Role:
This is a senior leadership role responsible for building and scaling our Salesforce Application Evolution Services (AES) offering in the UK. You will lead the full lifecycle of large, complex managed services opportunities – from demand generation and origination through to solution design and oversight of delivery.
AES is a managed services offering that goes far beyond traditional application support and management. AES provides post go-live support across major technology platforms where PwC is the Advisory and Transformation partner, its true value lies in its commitment to the continuous evolution and optimization of client solutions. Rather than simply keeping the lights on, AES ensures clients extract maximum value from their technology deployments by continually understanding and implementing new technology releases, platform functionality, and emerging AI use cases - turning a one-time transformation into an ongoing journey of innovation and improvement.
This approach is underpinned by a suite of enabling capabilities including AI Enablement, Automated Testing, Solution Evolution Experts, and ISO -1 Certification. Covering the full software lifecycle - from design and build through to run and evolve - AES keeps clients at the forefront of best practice and technological advancement, driving meaningful business outcomes well beyond the initial go-live.
As the market lead for Salesforce AES, you will work closely with advisory and transformation teams, sector leaders and alliance partners to embed AES into major Salesforce transformation programmes from inception. Your focus will be on delivering exceptional client outcomes while growing long-term annuity revenue, improving win rates and ensuring scalable delivery models that balance innovation with operational discipline.
You will act as a trusted adviser to senior stakeholders, shaping commercially viable, AI-enabled managed services solutions that maximise value from Salesforce investments.
What your days will look like:
1. Lead origination and qualification of large, complex Salesforce AES opportunities
2. Design end-to-end Salesforce AES solutions aligned to client business outcomes
3. Embed AES into transformation programmes at pre-sales stage to improve win rates
4. Own Salesforce AES sales targets and pipeline development
5. Develop scalable, cost-effective global delivery modelsleveragingautomation and AI
6. Act as senior client adviser during pursuits andearly deliveryphases
7. Strengthen alliance-led go-to-market activity with Salesforce
8. Ensure effective transition from sales to delivery, protecting quality,marginand client outcomes
This role is for you if:
9. Experience originating and securing complex AES, managedservicesor transformation deals
10. Deepexpertisein Salesforce platforms and AES/managed services solution design
11. Experience leading RFP/RFI responses and commercial structuring of large-scale services
12. Ability to engage and influence senior client stakeholders, including C-suite
13. Experience building pipeline through alliance and sector-led go-to-market activity
14. Experience designing global delivery models that balance cost,qualityand scalability
15. Strong commercial acumen with accountability for sales and revenue growth
16. Experience working within large, matrixed professional services or technology organisations
Whatyou’llreceive from us:
No matter where you may be in your career or personal life, ourare designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office,homeand client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.