Description
Are you
1. An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider?
2. Wanting to be supported with professional training, give time-off for studying, rewarded for your expert knowledge
3. Wanting to lead projects, work with vendors, customers
4. Earn in excess of £45k
We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role - You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements.
Your responsibilities will include:
* Acting as the highest technical escalation for incidents and service requests
* Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls and endpoints
* Performing root-cause analysis and implementing long-term fixes
* Supporting client onboarding, migrations, and infrastructure projects
* Mentoring and supporting 1st and 2nd line engineers
* Maintaining technical standards, documentation, and best practices
* Collaborating with internal teams to improve service delivery
* Liaising with vendors and suppliers on escalations and technical matters.
What We’re Looking For
* 4+ years’ experience in IT support:
* Including 1–2+ years at 3rd line or senior level
* Strong technical capability across:
o Windows Server
o Microsoft 365
o Networking (DNS, DHCP, routing)
o Firewalls and backup solutions
o Cloud technologies
o RMM and PSA tools
* A calm, structured and proactive approach to problem-solving
* Confidence mentoring and supporting fellow engineers
* Relevant certifications (Microsoft, Cisco, CompTIA) — highly desirable
What’s On Offer
* Salary from £32,000 – £45,000, depending on experience
* 33 days’ holiday, including bank holidays and your birthday off
* Private healthcare
* 8 hours per month dedicated to training
* Fully funded professional certifications
* Discounted gym membership
* Employee reward and recognition scheme
* Perks and discount platform
* Mental health and wellbeing support
* Pension contributions
* Modern office with breakout spaces
* Free onsite parking
* Regular company socials and team events
* Clear career progression within a growing IT business
Are you ready to progress your career - apply today: