Housing Services Officer Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders. Position: Housing Services Officer Reports to: Housing Services Manager Hours: 35 hours per week Housing Services Officer Day-to-Day Duties * Manage a portfolio of properties and provide housing management services to tenants and leaseholders. * Recover rent arrears, provide tenancy support, and represent the organisation in court where required. * Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases. * Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries. * Arrange and monitor repairs to homes and communal areas. * Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy. * Process insurance claims, compensation payments, and other housing-related applications. * Maintain accurate records and update housing management systems. * Work closely with contractors, local authorities, and partner agencies to deliver effective services. * Provide reception and customer service support to resi...