Job Title: Depot Support Co-ordinator
Location: Burton-upon-Trent, DE14 2SY
Salary: Competitive
Closing Date: 31/03/2026
The Role:
Join us as a Depot Support Co-ordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.
Responsibilities:
Carrying out general day to day duties relating to the transport function – including but not limited to:-
1. Be polite and professional at all times, being aware of the environment you work in.
2. Take incoming telephone calls and enquiries and making outbound calls.
3. Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
4. Locating possible missing pallets and damages in a timely, thorough and accurate manner by viewing CCTV footage
5. Providing help and advice using the organisation’s products or services.
6. Communicating courteously by telephone, email and face to face both internally and externally.
7. Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
8. Keeping accurate records of discussions or correspondence with depots where appropriate.
9. Producing written information for depots, often involving the use of computer packages / software.
10. Producing written information for depots, often involving the use of computer packages / software.
11. Able to work as an effective team player, supporting and recognizing the need for support wherever appropriate.
12. Build and maintain positive relationships with member depots, members of the Depot Support Team and other Palletforce staff.
13. Dealing with difficult telephone calls calmly and professionally and able to arbitrate confidently between depots resolving problems and issues in a proficient manner.
14. General administration and other ad-hoc duties as and when required by the Depot Support Manager
15. To carry out all your duties and responsibilities with reasonable care for your own health & safety and that of others who may be affected by your acts or omissions at work.
16. To co-operate fully with Palletforce in matters of health & safety.
What are we looking for in a candidate?
17. Excel (Microsoft) Experience
18. Polite and professional
19. Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
20. Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff.
What you will get in return?
We’ll support your development journey, help you grow you and offer:
21. Competitive salary
22. Competitive Annual Leave.
23. Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
24. Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
25. Employee Recognition Scheme
26. Excellent Pension Scheme
27. Health Care Cash Plan
ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group
EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.
Apply for this role here