Overview
tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility. We're passionate about driving innovation and redefining the future of delivery. Role Overview: We are looking for an enthusiastic and detail orientated Night Central Operations Associate, responsible for making sure that all our retailer collections are completed seamlessly, that our nights run smoothly and that the delivery team are setup for success in the daytime. They will need to bring a positive and friendly attitude and have a high propensity to learn and develop. They will also need to be flexible on working hours, comfortable working evenings and weekends as required to ensure there is the necessary contact time with all shift patterns. This role at HIVED is based at our depot in Woolwich and will require some weekend working. This is a shift-based role, currently on a 4 days on / 3 days off pattern, 10 hours/day, and the shift pattern may change over time.
Responsibilities
* Conduct routing on a daily basis for all of our parcels out for delivery the next day in accordance with the Network plan
* Hit KPI's and targets for routing whilst balancing route durations in line with legal limits and driver efficiency targets
* Serve as the primary point of contact for addressing collections related inquiries, concerns, and support needs from our retailers at night
* Manage and monitor the night time collections network to ensure all time slots are hit and collections are completed; this also involves making sure our multi-site operations run seamlessly from a planning and execution perspective
* Liaise and manage with our third party partners, with accountability for day to day collaboration and pro-active suggestions for improvements to ways of working
* Conduct regular assessments to understand how our drivers are performing, giving feedback and helping our driver team to keep improving
* Review reports and data and identify areas of improvement for the business
* Deal with driver related queries and issues
* Be the daily point of contact with collections drivers to ensure that they are on-time and supported in their work
* Proactive Problem Solver: Identify issues swiftly, suggesting improvements for efficiency
* Detail-Oriented Multi-Tasker: Manage multiple tasks with precision and focus
* Tech-Savvy & Adaptable: Comfortable with various software systems, quick to learn new tools
* Great people skills with ability to build rapport but not afraid to have difficult conversations when needed with courage and compassion
* CPC preferred or past experience in haulage or logistics
About HIVED
HIVED is a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. Based in London, we are a tech company at heart, focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. We are trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, and backed by leading investors in Europe. HIVED has delivered millions of parcels across London and is setting a new delivery standard for retailers and consumers.
Benefits
* Dynamic working environment with a diverse and driven team
* Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
* 20 days of holiday allowance plus public holidays
* Weekly team lunch and regular company socials
* MacBook Air or Windows Laptop (depending on your preference)
* Enhanced maternity/paternity/adoption policy
* Cycle to work scheme
* Dog friendly office
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