Patient Services Receptionist
As a Patient Services Receptionist with us, you'll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.
What you'll do
* Meet and greet patients, staff, doctors and visitors
* Cover reception and participate in all reception duties
* Ensure all patients experience the highest levels of service at all times
* Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
* Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
* Actively queue patients into MOSAIQ upon arrival to support wait time tracking
Experience and skills
* Experience of looking after a busy reception area
* Have excellent communication skills
* Experience in a customer focused environment
* Evidence of effective staff liaison and co-operative working
* Evidence of an empathetic approach to patients and or customers
* Experience with resolving complaints satisfactorily
* Strong relationship building skills
* Experience within a diverse range of administrative roles
Qualifications and knowledge
* Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
* Previously worked within the healthcare sector preferred, not essential
Benefits
* Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
* Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
* Access our world-class radiotherapy - free to you and your immediate family, if required.
* Secure your future with a competitive Company Contributory Pension Scheme.
* Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
* Enjoy hassle-free commutes with free parking at most of our centres.
* Treat yourself with exclusive retail discounts.
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