Retention & Renewals Advisor Location: Wilmslow Salary: £24,750 per annum + Commission, OTE £35K + We're Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. Since 2004, HS Direct, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff-whether that's sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business. The Role * Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals. * Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals. * Take ownership of the client experience, ensuring every touchpoint leaves a positive impression. * Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate. * Collaborate wit...