About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
About the role
We are seeking a highly motivated and experienced Project Manager to lead and deliver customer onboarding for our Auto360 portfolio. Auto360, built on Salesforce, supports automotive retailers in streamlining operations, enhancing customer experience and driving business growth.
This role plays a key part in ensuring a smooth and effective experience for both internal teams and external clients throughout deployment, implementation, and integration.
Key responsibilities include:
* Lead customer onboarding projects from initiation through to execution, go-live, and post-live hyper care
* Build strong, trusted relationships with customers and stakeholders, maintaining clear and consistent communication throughout the onboarding journey
* Deliver onboarding projects on time and within budget, aligned with agreed schedules and scope
* Drive customer satisfaction, measured through feedback and customer satisfaction surveys
* Understand customer requirements and support the successful adoption of Auto360 solutions tailored to their needs
* Collaborate cross-functionally with Product teams, Solution Architects, and the Academy team to ensure a smooth and effective onboarding experience
* Provide regular updates and reporting to customers and internal leadership, reflecting onboarding progress and key milestones
* Attend occasional customer site visits for consultations, implementation support and progress reviews
* Coordinate internal handovers to ensure a seamless transition to the Customer Success team post-onboarding
* Ensure accurate and timely completion of all onboarding documentation
* Other ad hoc duties as required
We are looking for:
* Proven experience in a similar customer onboarding role, with a minimum of 3 years managing end-to-end onboarding projects
* Excellent customer relationship management skills, with a strong focus on delivering a positive onboarding experience
* Demonstrable project management capabilities, with the ability to manage multiple onboarding projects simultaneously and drive them to successful completion
* Previous experience in the automotive industry is preferred, with an understanding of sector-specific challenges and customer needs
* Exceptional stakeholder management skills, with the ability to translate business needs into technical requirements and collaborate effectively across teams
* Ability to work independently and remotely, maintaining high levels of engagement, accountability, and communication
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
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