At BMW Maidenhead & MINI Slough, we are passionate about delivering an exceptional customer experience at every stage of the ownership journey. We are now looking for a professional, organised and customer-focused Customer Contact Advisor to join our Aftersales team.
This is a key role within our Service Department, acting as an important link between our customers and our operational teams. You will help ensure every customer interaction is smooth, efficient and reflective of the premium standards associated with the BMW and MINI brands.
What You'll Be Doing:
Managing inbound and outbound customer contact across phone, email and digital channels
Supporting customers with service, maintenance and repair enquiries
Coordinating appointments and workshop diaries to maximise convenience and efficiency
Keeping customers updated throughout their journey with clear, proactive communication
Working closely with Service Advisors, Workshop Control and management teams
Ensuring every interaction leaves a positive and lasting impression
What We're Looking For:
A warm, confident and professional communicator
Strong organisational skills with excellent attention to detail
Ability to multitask and remain calm in a fast-paced environment
Previous customer service or automotive experience would be advantageous
A team player who takes pride in delivering outstanding service
Someone who embraces technology and modern communication methods
Why Join Us?
Represent two of the world's most iconic automotive brands – BMW and MINI
Work within a supportive, high-performing team environment
Ongoing training and development opportunities
Competitive salary and benefits package
Opportunity to build a long-term career within a leading automotive retailer
If you enjoy helping people, thrive in a busy environment and want to be part of a business where customer experience truly matters, we would love to hear from you.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please