Team Leader – Production / Despatch / Sampling
We’re looking for a proactive, people-focused Team Leader to support the safe, efficient and high‑quality operation of our Production (including Despatch) or Sampling teams. This is a hands‑on leadership role with full responsibility for safety, team performance, communication, development, lead‑time, service and quality.
Key Responsibilities
Leadership & People
* Ensure safe working practices are consistently followed (PPE, manual handling, COSHH, COMAH/DSEAR, FLT use, incident reporting, first aid cover).
* Maintain process discipline through training, coaching and performance conversations.
* Support attendance management through return-to-work discussions and HR processes.
* Deliver clear, fair and consistent communication with all team members, including daily progress updates and use of visual performance indicators.
* Conduct regular development discussions and deliver constructive feedback.
* Act as the senior representative on site whenever a manager is not present, escalating issues promptly and appropriately.
Quality & Continuous Improvement
* Complete NCR investigations within 24 hours and ensure corrective actions are closed out within 5 days.
* Identify opportunities to improve processes, performance and safety.
* Contribute to audits and operational improvement activities across the wider operations team.
Production & Despatch Responsibilities
* Allocate team resources dynamically based on order priorities and freight requirements.
* Maintain strong cross‑training within the team to prevent capability gaps.
* Review and update daily production reporting by 10am, with follow‑up updates as needed.
* Work closely with QSHE, QC, Planning, Shipping and Purchasing to minimise delays and manage unexpected issues.
* Ensure stock accuracy remains above 99%, reporting any shortages or write‑downs promptly.
Sampling Responsibilities
* Allocate daily tasks in line with BMS priorities and operational needs.
* Ensure the whole team can work autonomously across different processes (where possible).
* Lead continuous improvement focused on reducing unnecessary movement and handling.
* Maintain strict compliance with process safety (e.g., compound heating).
* Communicate consistently with internal stakeholders through email.
* Escalate issues affecting customers (e.g., new RM/GY) and ensure all shipments leave on time.
* Work closely with planning and stock management to reduce waste and lead‑times.
Teamwork & Reporting
* Support wider Operations tasks, including audits and cross‑team activities.
* Maintain transparency in workload and performance to drive improvement.
* Comply with all company policies and procedures.
* Ensure all required reports are completed accurately and on time.
Skills & Attributes
* Full UK driving licence.
* FLT licence (desirable for Production/Despatch).
* Strong decision‑maker with the ability to use data and people insights.
* Calm, respectful and professional under pressure.
* Excellent communicator who listens and leads by example.
* Confident using MS Office, D365/MRP and other digital systems.
* Consistent in meeting deadlines and achieving objectives.
* Positive, collaborative and aligned with company values.
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