Our client is a prestigious global investment management firm with operations in major financial centers and is seeking a proactive IT Help Desk support and systems administrator. This role encompasses hands-on IT support responsibilities, encompassing 1st – 2nd line support and systems administration. The ideal candidate should demonstrate exceptional technical skills coupled with a calm demeanor and unwavering integrity.
Systems and Tools:
The role involves working with a variety of systems and tools, including but not limited to Office 365, Intune, Citrix Director, Windows, PowerShell/Python, Azure platforms, VMWare, and collaboration tools such as Teams, Zoom, and Poly.
Key Responsibilities/Experience:
* Ensure seamless operation of multi-user computer systems, collaborating with network and system engineers, PC desktop technicians, project managers, end users, and IT leadership.
* Provide comprehensive support, including systems administration, maintenance, upgrades, reporting, and desktop-related projects, catering to 250+ employees across various global offices.
* Prioritize service requests efficiently, ensuring prompt allocation, actioning, and documentation.
* Maintain and optimize the firm's ticketing system and associated reporting mechanisms.
* Demonstrate strong troubleshooting skills, independently researching and implementing solutions to various issues.
* Uphold strict compliance with the firm’s Information Security Policy, including responding to and investigating information security events.
* Coordinate employee onboarding and desktop setup in collaboration with HR and Office management teams.
* Oversee asset inventory, monthly patching, and software updates for managed devices.
* Manage video conferencing systems, phones, and collaboration tools effectively.
* Execute moves and desktop setups as required.
* Develop and maintain support documentation within a central knowledge base.
* Willingness to travel occasionally to remote office locations to provide support.
Ideal Experience:
* Minimum 2-plus years in IT support and systems administration roles.
* Experience in complex, matrix-based organizations, preferably within finance, asset management, or buy-side firms.
* Bachelor’s Degree in Computer Science or related field preferred; advanced industry certifications are advantageous.
* Strong intellect, with a blend of analytical reasoning, problem-solving skills, and judgment.
* Quick study, capable of handling complex matters amidst multiple initiatives.
* Self-starter, highly motivated, and independent, with self-confidence and high energy.
* Comfortable with ambiguity and enjoys collaborating in a non-hierarchical, team-oriented environment.