* Act as the first point of contact at the ward reception for patients, visitors, and staff.
* Answer telephone calls, manage queries, transfer calls, and take messages.
* Maintain accurate patient administration systems, including admissions, discharges, transfers, and referrals.
* Manage and file patient case notes and liaise with health records.
* Keep admission and discharge books and daily ward lists up to date.
* Welcome visitors and provide ward information leaflets.
* Handle patient property and valuables, including liaising with Bereavement Services and Security.
* Sort and distribute correspondence and post within the ward.
* Maintain the notes trolley and ensure it is stocked and clean for ward rounds.
* Report maintenance issues to the Trust's works department.
* Attend ward meetings and take minutes when required.
* Book patient transport for discharge and ensure criteria are met.
* Request follow-up appointments and ensure discharge summaries are completed within 24 hours.
* Participate in daily whiteboard meetings and update patient data regularly.
* Order stock and manage supplies according to Trust finance procedures.
* Handle sensitive information confidentially and assist distressed service users calmly.
* Cover other wards or areas as needed and undertake any other duties appropriate to the grade.
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
The Ward Clerk provides administrative and reception support to ensure efficient patient flow and smooth operation of the ward. This includes managing patient records, updating electronic systems, coordinating discharge processes, and supporting clinical teams.
The position requires strong communication skills to interact effectively with patients, relatives, and healthcare professionals, as well as the ability to work independently and manage multiple tasks under pressure. The ideal candidate will demonstrate excellent IT and administrative skills, a good telephone manner, and the ability to handle sensitive information confidentially.
Disability Confident.
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