As a complaint handler will be supporting a finance provider in Bracknell. Where you will be reviewing motor finance complaints from start to finish within internal and regulatory guidelines.
What you’ll be doing as a Complaint Handler:
* Review and assess customer complaints related to motor finance agreement.
* Analyse and document all relevant information correspondence to aid decision.
* Update systems accordingly to record outcome.
* Contact customers to resolve cases early on to avoid further action.
* Write full final response letters.
What we’d like to see from your application:
* Experience in a end to end regulated services complaints is essential.
* Experience in writing bespoke final response letters.
* Strong communications skills and experience of speaking to customers directly.
* Fluent English both written and verbal.
* Able to commute to Bracknell on a day to day basis
Location: Bracknell - Full time on site for training (4 weeks)and then hybrid 3 days a week after.
Day rate: £165 per day via Umbrella
Hours: Monday to Friday 9-5:30pm
If you believe you fit the above criteria and are excited to get into motor finance please send your cv to with the subject line - Complaint Handler - Bracknell
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.