Our client is a family owned and run business which specialises in sourcing Tropical and Temperate Hardwoods as well as Softwood Clears. They represent quality Suppliers offering a wide range of products including lumber, logs, boules, semi-finished products and much more. With a responsible approach, they take pride in trading timber globally, ensuring they nurture their client and supplier relationships. Due to continued growth, they are now looking for a Traders Administrator to be based out of their Croydon offices for four days per week, with one day working from home. As their Traders Administrator you will support timber traders in selling their product from sources in Africa, North America, South America, Europe and the Far East to customers worldwide. Traders Administrator – Responsibilities - Handling telephone and email enquiries, offers, queries, shipping intentions, freight files, complaints, issuing contracts and managing traders' correspondence and calendars. - Handling private and confidential correspondence and advising of current issues. - Day to day contact with regular customers/suppliers, developing relationships and demonstrating a high degree of professionalism. Developing knowledge of customers' businesses and suppliers' capabilities. - Developing a basic knowledge of timber and timber products with both internal and external training. - Researching, collecting, checking, filing and maintenance of EUTR (EU Timber Regulations) documentation to ensure compliance. - Monitoring progress and checking documentation for CITES, Import Permits, L/C and Deposit contracts and buyer declarations. - Organising UK/worldwide travel itineraries, sourcing quotations for travel, obtaining visas, booking accommodation, car hire, parking, etc. - Producing documents/reports, ensuring traders fully prepared for meetings with clients/suppliers. - Maintaining shipping files, monitoring progress of contracts by liaising with shippers on a regular basis and updating buyers. Liaise with administration department regarding procedures, completion of contracts, back orders and ensuring accurate records. - Negotiate freight rates as required, maintain freight rate files and provide analysis as required. - Maintaining claims file, calculating and negotiating claims, follow up on settlements, issue requests for debit/credit notes. Traders Administrator – Desired Skills - Administration background with natural communication skills. - An administrative background within logistics, imports, or exports would be advantageous. - Highly organised, with an assertive and professional approach to work. - Strong stakeholder and relationship building skills. - Brings strong attention to detail skills, able to deal with multiple contracts and associated paperwork In return for your hard work, our client offers benefits that include a competitive salary and annual pay review. You'll also have an opportunity to work for a small, committed team, with great people, who are collaborative and supportive. If you're ready to embark on a fulfilling career journey, we invite you to be a part of our client's dynamic team.