Job Title: Head of Underwriting Services & Fraud
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: Circa £130,000 Dependant on experience
Location: Hybrid within the UK with the expectation for travel between Ageas offices.
Closing Date for applications: Friday 20th March
Head of Underwriting Services & Fraud: We’re entering a pivotal and exciting phase at Ageas, bringing teams together through a period of integration and transformation that will shape the future of our organisation. To support this journey, we’re looking for an exceptional leader—someone who thrives on operational change, inspires people through transition, and brings strategic clarity to a complex and evolving landscape.
As our Head of Underwriting Services & Fraud, you will play a central role in evolving our underwriting, fraud, reinsurance and governance capabilities for the “new world” post‑integration. You’ll create stability through leadership, establish momentum in times of change, and set the direction for what high‑performing central underwriting looks like in the years ahead.
This is a senior, highly influential role—ideal for someone who is energised by innovation, unafraid to challenge existing norms, and able to confidently represent their function at Board and Executive forums.
Main Responsibilities as Head of Underwriting Services & Fraud:
1. Forge powerful, purpose‑led partnerships across the organisation, enabling innovative solutions that create meaningful value for both our customers and Ageas.
2. Provide visionary leadership to the Underwriting function, inspiring teams to deliver our strategy with clarity, confidence, and a relentless focus on great customer outcomes.
3. Champion a bold and coordinated approach to fraud prevention and detection, uniting teams behind a shared mission to protect our customers and our business.
4. Serve as a trusted expert and advisor, empowering Underwriting and Claims with insight that shapes decisions, strengthens strategy, and drives positive change.
5. Work closely with Data and Data Science teams to leverage AI, ML and emerging technologies, setting the long‑term strategy for advanced fraud detection.
6. Lead the Reinsurance function with strategic thought and commercial rigour, securing programmes that strengthen our resilience and support sustainable growth.
7. Oversee central Underwriting Risk and Governance, ensuring robust frameworks, high‑quality regulatory and Board reporting, and compliance with Consumer Duty.
8. Drive meaningful progress by leading process, product and technical transformation, improving efficiency, fuelling innovation, and keeping Ageas ahead of market change.
Skills and experience you need as Head of Underwriting Services & Fraud:
9. Exceptional and compassionate leadership experience, with an ability to set and execute strategies for long-term success.
10. A track record of shaping and delivering operational or strategic improvement in a complex environment.
11. Proven experience operating in a regulated landscape, with a strong grounding in financial services.
12. Demonstrated sound commercial awareness and understanding of the UK competitive landscape.
13. The ability to translate complex insight into clear strategic recommendations for senior stakeholders.
14. Curiosity, commercial awareness, and the courage to innovate.
15. Excellent communication and relationship‑building skills, with experience influencing at senior/Board levels.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Here are some of the benefits you can enjoy at Ageas:
Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family-Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
Benefits for Them- Partner Life Assurance and Critical Illness cover.
Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
Supporting you back to work- Return to work programme after maternity leave.