Maintenance and Service Coordinator
?? Uxbridge (UB10) | ?? £35,000 - £40,000 | ?? Monday to Friday, 8am5pm
Are you highly organised, customer-focused, and looking for a key role within a growing, dynamic business? Were recruiting for a Maintenance and Service Coordinator on behalf of a leading UK-based business with a strong reputation for operational excellence and client satisfaction. This is a permanent, office-based position in Uxbridge.
What Youll Be Doing:
You'll play a pivotal role in ensuring service operations run smoothly coordinating maintenance jobs, optimising engineer schedules, and keeping customers informed every step of the way. Your attention to detail and problem-solving mindset will help deliver outstanding service and meet critical KPIs.
Key Responsibilities:
1. Log and distribute reactive maintenance calls in line with SLAs/KPIs
2. Communicate with engineers and customers to ensure real-time updates
3. Schedule maintenance visits and optimise engineer deployment
4. Ensure service calls are accurately recorded and resolved efficiently
5. Monitor engineer performance and system usage
6. Maintain clear, professional communication across teams and with clients
7. Produce reports and documentati...