Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
This is an opportunity for you to join the Core Valley Lines team as Information Systems and Station Facilities Controller and help make a difference to our customers’ experience. This is a role where you will support the operational control of the day to day running of all TfW journeys so that all customers reach their intended destinations.
Responsibilities will include but not be limited to:
1. As part of your day-to-day responsibilities, you will record and deploy bespoke PA recorded announcements and update this information through text to speech systems.
2. This will include monitoring and communicating changes to the availability of station facilities (including Ticket Office availability, Ticket vending machine availability and availability of all other station facilities) using the control messaging systems and Social media.
3. There will be a key focus on ensuring all faults with station facilities are logged appropriately/kept up to date and also reported to required response staff.
4. You will monitor and respond to calls from the public through Public Help points, Lift Help points and Toilet Call for Aid systems, ensuring any local response required is mobilised.
Who we’re looking for
5. Excellent verbal and written skills in both English and Welsh language
6. A good standard of education at GCSE level or equivalent in English and mathematics and Computer user skills.
7. Able to work on your own initiative and manage your workload through excellent prioritising skills
8. Good geographical knowledge of the TfW Services and adjacent network
9. The ability to manage difficult situations and are able to provide clear and concise instruction while being persistent and tenacious
Welsh Language Skills
The ability to speak/write Welsh is an essential requirement for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.