About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
We’re looking for a friendly, motivated and technically capable IT Support Technician to join our growing IT team. This is a great opportunity for someone with helpdesk or support experience who’s eager to get involved in systems administration, server management and cloud technologies.
You’ll be providing day-to-day technical support to our staff across 40+ care homes and central offices, helping resolve issues quickly and professionally. Alongside this, you’ll have opportunities to assist with server tasks, Active Directory, Office 365 administration and other infrastructure projects as part of your development.
This is a permanent role, ideal for someone who wants to build a long-term IT career in a busy but supportive environment.
Reports to: IT Manager
Key duties and responsibilities
End-User Support
* Act as the first point of contact for IT issues via our helpdesk system.
* Troubleshoot problems with Windows desktops, printers, network access, email and mobile devices.
* Resolve or escalate issues in a timely manner to ensure minimal disruption.
* Provide excellent customer service and keep users updated on progress.
Device Setup and Maintenance
* Set up new laptops, desktops and mobile phones for staff.
* Install software, apply updates, and configure devices according to company standards.
* Maintain and update hardware asset records.
Office 365 and Active Directory Support
* Assist with user account creation and password resets in Active Directory and Office 365.
* Help manage shared mailboxes, distribution groups and file permissions.
* Support basic administration in Microsoft Teams, OneDrive and SharePoint.
Exposure to Systems Administration Tasks (with training and supervision)
* Support backup checks, patch management and server monitoring tasks.
* Assist with setting up and maintaining virtual machines (Hyper-V).
* Help apply updates and policies across devices and users.
* Learn PowerShell scripting to automate repetitive tasks.
Site Visits and Remote Support
* Provide on-site support at our care homes when issues can’t be resolved remotely.
* Help with physical setup of IT equipment (e.g. printers, routers, cabling) as required.
Skills and attributes
* 1+ year experience in an IT support/helpdesk role (or relevant IT qualification)
* Solid knowledge of Windows 10/11 and Microsoft Office
* Familiarity with Active Directory and basic Office 365 admin tasks
* Strong troubleshooting and customer service skills
* Full UK work authorisation
* Willingness to travel to sites occasionally
Desirable:
* Experience with Microsoft 365 admin centre, Teams, SharePoint or OneDrive
* Exposure to Hyper-V, Group Policy or file server environments
* Some scripting experience (PowerShell or Batch)
Driving licence (or plans to obtain one soon)
What will you gain?
* Get hands-on with enterprise technologies in a supportive team
* Learn from senior IT professionals and gain experience in infrastructure
* Opportunity to grow into a Systems Administrator role
* Competitive salary with progression potential
* Be part of meaningful work that supports our care services across the UK
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