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Customer Assistance Representative - Teesside, Tees Valley
Location: Tees Valley, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b4703c495d14
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
Overview
An exciting opportunity to join Enterprise Mobility as a Customer Assistance Representative.
The role involves joining our team at our Teesside location.
About Enterprise Mobility
Enterprise Mobility manages the largest privately-owned fleet worldwide, operating in over 90 countries with brands like Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car. Our family-owned company is led by CEO Chrissy Taylor, the third generation of the Taylor family.
Division Details
Our division, Enterprise Flex-E-Rent, provides tailored commercial vehicle rental services across the UK and Ireland, supporting our growth.
Benefits include:
* 25 days paid holidays + public holidays, with additional days after 5 years
* Life Assurance – 3x Salary
* Disability coverage
* Pension plan with stakeholder contribution and profit sharing
* Relocation assistance
* Employee support programs
* Volunteer days
* Maternity, Paternity, Adoption, Shared Parental leave
* Discounted personal vehicle rentals
* Car Club membership discount
* Cycle to work scheme
* Partner discounts
* Promotion from within policy
Working Hours
* Monday to Friday, 07:30-16:30 or 08:30-17:30
Location
* Ross Rd, Portrack Ln, Stockton-on-Tees TS18 2NN
Training & Development
* Progression through in-house training with bonuses for each stage
* Training lasts approximately 10 months, with assessments and knowledge checks
* We value diversity and have received multiple recognitions for inclusion and equality.
Responsibilities
Provide high-quality customer service via phone and in person, along with administrative support. Key tasks include:
* Building customer relationships
* Communication via phone, email, and in person
* Marketing and relationship building
* Problem solving and working to deadlines
* Managing multiple tasks and working both independently and in teams
Additional Information
* Opportunities for promotion to Senior Customer Assistance Representative within 10-12 months
* Participation in internal development programs in areas like Fleet Logistics, Marketing, Finance, and Operations
* Further promotion prospects include Lead Customer Assistance Representative, Assistant Depot Manager, Depot Manager, etc.
If you believe this role is perfect for you, apply now.
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