As a Technical Consultant, you will deliver end-to-end presales and technical support for ManageEngine's solutions, engaging with customers and partners to provide cutting-edge IT management tools and services. You'll act as a trusted advisor to strategic accounts, ensuring customer satisfaction while driving upsell and cross-sell opportunities.
Responsibilities
* Conduct end-to-end presales activities, including face-to-face and virtual meetings, product demonstrations, and POCs.
* Engage with existing customers to ensure satisfaction, provide technical guidance, and identify upsell/cross-sell opportunities.
* Act as a technical SPOC for strategic accounts, delivering tailored solutions for IT service management (ITSM), security, IAM, PAM, and more.
* Build strong relationships with key stakeholders, including customers, partners, and internal teams.
* Respond to RFI/RFP requests with detailed technical insights and proposals.
* Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments.
* Assist customers with GDPR, ISO 27001, and other regulatory standards using ManageEngine tools.
Qualifications
* Strong IT skills with a solid understanding of IT operations management, IT security, and observability.
* Excellent verbal and written English communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
* Previous experience in a technical consulting role, particularly in IT operations management and IT security.
* Hands‑on experience with monitoring and security tools such as ServiceNow, Ivanti, Splunk, Darktrace, LogRhythm, Halo, SolarWinds, or similar platforms.
* Strong presentation and demonstration skills.
* Flexibility to travel extensively within the UK and Ireland, often at short notice.
* Self‑motivated, able to work independently and manage time efficiently.
* UK passport or valid work authorization required.
Benefits
* Competitive salary package aligned with candidate's qualifications and market value.
* Private health insurance (highest‑level coverage for BUPA).
* Continuous training and professional development opportunities.
* Supportive and inclusive team culture.
* Clear development plan in the short, medium, and long run.
* Participation in coaching and mentoring schemes.
* Opportunity to work with a global team and contribute to the growth of a leading technology company.
ManageEngine, a division of Zoho Corporation, provides enterprise IT management software for service management, operations management, Active Directory, and security needs. With innovative solutions and a customer‑first approach, we empower businesses to streamline IT operations and achieve operational excellence.
Join Us – Be part of Zoho Corporation Europe and contribute to shaping the future of business software. The successful candidate will undergo background verification in compliance with national legislation and market standards.
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