I’m recruiting on behalf of a national housebuilder who are looking to add a Customer Care Co-ordinator to their growing team in West Central Scotland. This is a brilliant role for someone who thrives on organisation, communication, and delivering a great customer experience. Housebuilding experience isn’t required — they’re open to candidates from any construction-related background who have strong admin and customer care skills. The Role As Customer Care Co-ordinator, you’ll be the central point of contact for homeowners and internal site teams. Your role will include: * Logging and managing customer queries and defects * Scheduling trades and diaries for remedial works * Liaising with Site Managers, subcontractors and the wider customer care team * Providing clear communication updates to customers * Ensuring KPIs and service levels are met * Maintaining accurate records and documentation What They’re Looking For * Experience in a similar admin or customer-facing role (construction-related highly desirable) * Strong organisational skills and attention to detail * Confident communicator who enjoys problem-solving * Ability to prioritise a busy workload and manage multiple cases at once * A friendly, proactive and helpful approach Salary & Package * ...