Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Key tasks and accountabilities
* Processing orders and taking calls from our customers when needed
* Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
* Enhancing customer service experience wherever possible
* Keeping accurate records and documenting customer service actions
* Managing volumes to achieve daily department SLA's
Experience required
* Proven work experience in a similar type of role focused on customer service
* Excellent knowledge of management methods and techniques
* Experience working closely with clients and customers
* Experience handing customer issues and complaints professionally and efficiently
Skills required
* Enthusiasm and proactive
* Complaint resolution
* Work collaboratively with relevant stakeholders
* Organised and efficient
* Resilient and able to work under pressure
* Results and targets focused
Job Type: Full-time
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
* Store discount
Application question(s):
* Please state your salary expectations and notice period.
Work Location: In person