This role is suitable for an individual with SaaS experience in a similar role including Customer Support, IT Support, Technical Support, 1stLine Support, 2ndLine Support.
Location:Hybrid working role - 4 days office based in our Redditch offices (B98 9NR)
Salary:Up to £26,000
* Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience.
* Work closely with our developers, QA testers, networking team and more!
* Take advantage of our TelXLerator scheme giving you an excellent opportunity for development and career progression into teams such as Tech Ops (Networking) and QA.
We are currently looking for aTechnical Support Analystto join our Partner Support team where you will act as the technical point of contact for our partners when their first line support is unable to resolve errors, faults and bugs in our live software.
If you are passionate about delivering customer service excellence, this role is for you!
You will;
1. Provide support to our customers and communi...