Employer Utility Collections Ltd Poulton-Le-Fylde, FY6 8JX (Office Based) £25k to £27K Permanent Hours Full Time 35.25 hours Monday to Thursday (08:45 to 16:45) Friday (08:45 to 16:00) Role Summary Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator based in Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide. Duties will include: Liaise with courts, enforcement officers, and other third parties to coordinate the issue and execution of warrants. To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements. Acting as a contact point for third parties. Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications. Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc. Coordinating the diaries of field-based Warrant Officers. To undertake any other duties as requested relating to the team’s area of responsibility. Achieving both Management and Client led KPI’s. Handle confidential and sensitive information in line with data protection and organisational policies. Skills and Experience Exceptional admin skills Organised and able to follow processes to deliver a high and consistent service Good work ethic with the ability to work within defined timescales Ability to deliver accurate, factual information Well-presented and approachable Good communication & telephony skills Motivated to plan and efficiently manage own workload Proficient in Microsoft Office, and able to adapt to custom built CRM Desire to truly enjoy where you work and what you do Experience within debt resolution and collections environment Experience within utility industry