Description
As a Non-Bureau Carrier Accounting Relationship Manager - Credit Control, you will be responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams, BUs and relevant Stakeholders, maximize cash flow to meet carrier settlement terms, reduce exposure and enhance customer service and provide oversight to key strategic carriers ensuring any issues are handled promptly and effectively. This role is based in Ipswich with a hybrid working style (2 days in a week at the office).
The Role:
* Build and maintain ongoing relationships with carriers, BUs and A&S Teams in Ipswich and Mumbai
* Step in to resolve any issues on key strategic carriers as they occur whilst maintaining regular communication with them
* Provide strong visibility within the BUs to facilitate resolution of queries
* Facilitate regular meetings with the BU, where possible on a face-to-face basis, to achieve successful outcomes
* Manage the metrics to ensure all action is taken to achieve these
* Management of B&DD positions, hands-on as necessary to reduce the bad debt position
* Provide guidance in the recovery of funded positions
* Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
* Provide mentoring/knowledge sharing to ensure all necessary colleagues are upskilled
* Handle escalations, prioritizing urgent activity
* Produce Exec summary for stakeholders
Qualifications
The Requirements:
* Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organisational levels
* Excellent negotiation skills
* Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
* Clear understanding of escalation procedures and effective business communication routes
* Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly
* Good working knowledge of internal and external processes
* Ability to identify opportunities for improvements to practices and procedures
* Experience of query and issue resolution
* Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.
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