At Hargreaves Lansdown our strategy is to be the most client obsessed company and our mission is to empower our clients to save and invest with confidence. Everything we do in the controls team works to deliver this strategy. We operate controls to ensure that we process client assets in line with client instructions and regulatory requirements. The team works in a fast paced environment, with a consistent same day turnaround of work. We touch a variety of areas in Client Accounts, from client withdrawals to overdrawn clients and client money funding, and have to work closely alongside other teams to achieve the best client outcomes. The successful candidate will flourish when working closely as part of a team to complete core tasks, whilst also understanding the importance of taking individual ownership of their work. In line with the HL values, the successful candidate will have a desire to improve existing processes, grow their own knowledge, and implement change. For the right individual, there will be the opportunity to pursue professional qualifications related to the job. This is a client facing role, both by telephone and written communication.
What you'll be doing
1. Operate daily controls on client money leaving the HL Platform, ensuring this occurs in line with internal fraud and money-laundering procedures, as well as client instructions.
2. Investigate and resolve discrepancies effici...