Pay: Up to £28,545.75 per year Job Description: Are you passionate about delivering excellent food and beverage service and thrive off working in a fast-paced environment? Do you enjoy talking to people and have a professional yet friendly attitude? If yes, we'd like to meet you! We are looking for a dynamic individual that can support the management of all Food & Beverage operations in the hotel, putting great customer service at the heart of everything they do. Using your creative nature & personality, you will assist the F&B Manager to lead the team, setting the best example & working with them to drive performance in excellent customer service & profitability through effective up sales & minimum wastage. Would ideally suit a hotel supervisor/senior supervisor looking to advance their career to Assistant Manager. Key responsibilities of our Assistant Food and Beverage Manager: · Ensuring compliance with all health, safety, and other legal requirements relevant to food and beverage areas · Managing everyday food and beverage activities, planning and assigning work ensuring you always have the right staffing numbers, handling busy situations yourself in a timely manner with flair, charisma and charm · Developing your team and improving their performance through coaching and feedback, and creating performance and development goals for all team members, ensuring they are cross trained to cover all areas of F&B · Managing food and beverage inventory procedures alongside the F&B Manager. Determining minimum and maximum stocks for all food, beverage, material, and equipment · Being fully conversant with POS system and ensuring data within is managed correctly and is up-to-date to support the audit process · Establishing and achieving quality and guest satisfaction goals. Managing all requests and complaints making sure you maintain a high level of guest satisfaction by addressing any issues promptly The experience & qualifications required are: · Previous experience in a food and beverage supervisors position in a hotel setting is essential, dealing with all areas of Bar, Restaurant and Conferencing. · Attentive, professional customer service skills - leading by example to all · The ability to manage high demand and skillset to successfully coach all F&B team members · Experience of processing payments (ideally on Micros) would be advantageous About the Hotel Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests For you We offer a benefits package including: · Life Assurance · Cash Health Plan cover option available · Career development pathways and regular salary reviews · Employee Discounted Accommodation and F&B discounts worldwide! · Apprenticeship/Placement/Training opportunities · Meals Provided on Duty · Free car parking · Social Events, Wellbeing and Team Activities · Uniform (Laundry / Dry Cleaning for Uniform) · Length of Service related holiday scheme · Recommend a Friend Scheme … and many more! We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. If this sounds like the perfect opportunity for you then please, apply now! Job Types: Full-time, Permanent Additional pay: Tips Benefits: Company events Cycle to work scheme Discounted or free food Employee discount Free parking Life insurance On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Weekend availability Experience: food and beverage service: 2 years (preferred)