Your newpany
You will be joining a leading public sector organisation dedicated to delivering high‑quality tourism, arts, culture andmunity services across the Mid & East Antrim area. Their venues host an exciting range of activities including theatre performances, conferences, exhibitions, heritage events and visitor services. They aremitted to excellent customer care, high standards of service delivery and creating a weing environment for all visitors.
Your new role
As Braid Duty Manager, you will support the smooth day‑to‑day running of a busy multi‑purpose arts and cultural venue. Working on a rota basis, you will provide front‑line leadership to teams including Ushers, General Assistants, Bar Staff, Box Office/Reception and Cleaning staff.Your responsibilities will include:
1. Managing theatre performances, liaising with promoters and ensuring exceptional visitor experience
2. Overseeing theatre bar operations, including staff supervision, stock and service
3. Supporting the maintenance of the ticketing system and ensuring accurate event set‑up
4. Ensuring effective delivery of Visitor Information Centre services when required
5. Coordinating room set‑ups, bookings and events
6. Assisting with financial settlements and contract management for technical services
7. Responding to building alarms and participating in an out‑of‑hours call‑out rota
8. Maintaining high standards of health & safety, risk management, cleanliness and customer care
9. Providing leadership, supervision, performance management and support to staff
This is a hands‑on operational role requiring visibility throughout the building, strong organisational skills and the ability to work effectively in a fast‑paced, customer‑focused environment.
What you'll need to succeed
To be successful in this role, you will have:
10. A third‑level qualification in arts, humanities, events or a related discipline and at least 2 years’ operational experience in an arts or entertainment venue
OR
At least 4 years’ relevant operational venue experience without a qualification
11. Strong customer service skills and proven ability to work effectively with the public
12. Experience supervising staff, allocating tasks and responding to changing demands
13. Knowledge of health & safety, risk assessments and safe working practices
14. Willingness to work shifts across six days, with additional Sunday and public holiday work when required
15. Ability and willingness to respond to emergency call‑outs at unsociable hours
16. Access to transport to meet the mobility requirements of the role
Desirable qualifications include IOSH Managing Safely or COSHH certification.
What you'll get in return
17. £ per hour
18. 37‑hour working week with rota‑based scheduling (Monday-Saturday)
19. The opportunity to work across multiple cultural venues in Mid & East Antrim
20. A varied, rewarding operational role within a supportive public sector environment
21. 6 month post