Overview
At Havens Hospices, we have a fantastic opportunity for the ideal candidate to join our Fundraising & Marketing Team, using their analytical skills to make a real difference, ensuring every donation works harder for local hospice care. You will play a key part in the team, maintaining donor records, producing reports, and managing dashboards, all whilst supporting our data compliance and integrity. We welcome applications from recent graduates who hold the legal right to work in the UK. Please note that the hospice is unable to offer any visa sponsorship options. Although there may be options for some remote working after the completion of probation, there is a requirement that candidates be able to attend the offices located at our hospice sites.
Responsibilities
* Accurately maintain donor records and ensure data integrity across CRM systems (including Raisers Edge) and third-party platforms, in line with GDPR and relevant fundraising regulations.
* Produce and manage queries, reports, and dashboards to support data analysis and generate insights that inform fundraising activities.
* Assist with compliance and administrative tasks, ensuring that all data processes align with internal policies and meet legal standards.
* Record and update donor information in the CRM system (Raisers Edge) in compliance with Data Protection and Fundraising Regulation; conduct regular data audits to maintain database cleanliness.
* Perform ad hoc and scheduled checks on the CRM; regularly use and integrate various third-party platforms with fundraising processes and CRM.
* Run and manage queries, exports and reports in Raisers Edge; assist with management of PowerBI dashboards and regularly publish insights.
* Support the Data and Insights Manager on projects, including research and analysis; produce and manage queries, reports, and dashboards to support data analysis and inform fundraising activities.
* Support the Fundraising Team to understand and interpret data and insights, setting up and monitoring dashboards during the delivery of fundraising initiatives; input datasets across fundraising (both ad hoc and scheduled).
* Administer compliance tasks for Fundraising and the Data and Insights Manager; ensure compliance with data protection and fundraising regulations (e.g., GDPR).
* Identify and make recommendations to maximise productivity and efficiencies in data processing; build and maintain relationships with Fundraisers, providing information, updates and communications to encourage proper data-use.
* Work closely with the wider fundraising team to promote growth in fundraising strategies; provide guidance and training on data entry best practices and CRM usage.
* Offer support in utilising data for personalised donor engagement; collaborate with teams in fundraising to ensure compliant practices and insightful fundraising activities.
* Support the Donations Processing Team and volunteers as required.
Qualifications & Experience
* Experience with donor data management and CRM systems (Raisers Edge) and familiarity with PowerBI or similar dashboards is desirable.
* Understanding of GDPR and relevant fundraising regulations; ability to conduct data audits and ensure data integrity.
* Strong analytical skills with the ability to produce reports, queries, and dashboards that inform fundraising activities.
* Ability to work with cross-functional teams and to provide data-use guidance to non-technical colleagues.
* Excellent attention to detail and commitment to data privacy and compliance.
* Legal right to work in the UK; visa sponsorship is not available.
Benefits & Culture
In return for your expertise and passion, you will receive a competitive salary package. By making the most of every day you work at Havens Hospices you’ll be helping us continue Making every day count for those who need us most.
Commitment to Safeguarding & Diversity
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.
Notes
Accurately record and update donor information in the CRM system (Raisers Edge) in compliance with Data Protection and Fundraising Regulation; ensure data integrity through regular audits. Please note this role requires attendance at hospice sites, with possible remote working options after probation.
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