Practice Manager - Full Time
upto £45,000 + Performance Bonus (DoE)
Are you a driven and ambitious professional looking for an exciting opportunity to make a real impact? Join our friendly team at Aventus Clinic in Hitchin, Hertfordshire, as our new Clinic
Practice Manager
We are a growing private clinic specialising in
Hair and Skin
, with exciting plans to expand into
Plastic Surgery and advanced procedures
.
We're seeking a confident, commercially minded
Practice Manager
to
lead our team, work closely with our doctors, deliver exceptional patient experiences, and drive revenue growth
— while ensuring the clinic runs smoothly every single day.
If you're eager to join a
dynamic, independent practice
and excited by the prospect of shaping its future, Aventus Clinic is the perfect place for you. Take the next step in your career with us and be part of something truly special.
Benefit
* Competitive salary
* Performance bonus
* Great team and work environment
* Relevant training provided
The Company
Aventus Clinic is a
multi award winning
Medical Cosmetic Clinic based in Hitchin, Hertfordshire.
We specialise in advanced
hair restoration
and
cosmetic dermatology
procedures. Our team is renowned for its expertise and personalised approach, offering services like hair transplants, PRP therapy, skin surgery, laser and skin rejuvenation treatments.
We are dedicated to providing exceptional care and achieving natural-looking results for our patients.
Our state-of-the-art facility ensures a comfortable and welcoming environment, making us the top choice for those seeking high-quality aesthetic treatments in Hitchin and the surrounding areas.
Mission statement and Values
We are committed to providing the best possible care and treatment, striving to make others feel better.
In pursuit of our mission, we believe the following value statements are essential:
* We recognise and affirm the unique qualities of each person.
* We treat others with compassion and kindness.
* We act with honesty, integrity and fairness in the way we conduct ourselves.
* We trust our colleagues as valuable members of our team and pledge to treat each other with loyalty, respect and dignity.
Key Responsibilities
This is a hands-on leadership role based in the clinic. To drive growth while ensuring an exceptional patient experience.
Team Management
* Lead, inspire, and train the clinic team to consistently deliver safe, compassionate, and exceptional patient care.
* Recruit, onboard, and develop high-performing staff who embody the clinic's values and patient-first ethos.
* Set clear expectations for service standards, holding the team accountable for professionalism, empathy, and efficiency.
* Manage staff and doctor rotas to ensure adequate coverage and minimal disruption to patient appointments.
* Act as the first point of contact for doctors on operational matters, enabling them to focus fully on clinical excellence.
* Work closely with doctors to coordinate schedules, allocate rooms, and create a seamless patient flow
Patient Experience
* Be a visible and approachable presence in reception and consultation areas to build trust and reassurance from the very first patient touchpoint.
* Personally follow up with high-value or complex patients, ensuring they feel cared for, listened to, and supported throughout their journey.
* Monitor the patient journey end-to-end, from enquiry through to aftercare, identifying opportunities to make processes smoother and more personal.
* Oversee day-to-day operations to ensure appointments run on time, wait times are minimised, and the environment remains welcoming, clean, and professional.
* Anticipate patient needs — from comfort in waiting areas to clear communication of treatment plans — to create a consistently outstanding experience.
* Resolve concerns quickly and empathetically, turning potential problems into moments of service excellence.
* Regularly gather patient feedback and translate insights into service improvements.
Business Development & Growth
* Design and implement patient-focused promotions, referral programs, and loyalty schemes that reward trust and encourage advocacy.
* Collaborate with external marketing providers to deliver campaigns that align with the clinic's patient-first brand.
* Monitor patient trends, competitor activity, and emerging service opportunities, feeding back to the Clinic Director with recommendations.
* Report on KPIs including bookings, revenue, conversion rates, and patient satisfaction, with a strong emphasis on patient retention and lifetime value.
* Continuously look for innovations that enhance the clinic's reputation as a trusted, patient-centred provider of care.
About You:
* Management experience in private healthcare, aesthetics, dental, or cosmetic surgery.
* Proven ability to
increase patient numbers and drive sales/conversions
.
* Strong
leadership skills
— able to motivate, train, and hold a team to high standards.
* Confident working with senior clinicians and managing their schedules day-to-day.
* Excellent communication skills with patients, staff, and doctors alike.
* Organised and proactive
, with a sharp eye for service quality and commercial performance.
* Skilled at balancing patient experience with business goals.
Why Join Us?
* Be part of a
high-growth clinic
with ambitious expansion plans.
* A role that blends
leadership, operations, and patient interaction
.
* Competitive salary with a
performance bonus
tied directly to growth.
* Supportive, professional, and patient-focused environment.
Send your CV and a short covering letter.