Job Summary
An excellent opportunity has arisen for a proactive and organised individual to join our Therapy Services Outpatient Department, based in Clinic 10. This is a fast-paced and varied environment supporting a wide range of specialities, including MSK, hands, rheumatology, breast care and oncology, amputee rehabilitation, respiratory, obstetrics and gynaecology, and lymphoedema.
Our clinics are extremely busy, and we are looking for someone who thrives in a dynamic setting and enjoys working as part of a multidisciplinary team. You will play a key role in ensuring patients receive a smooth and efficient administrative experience.
You will provide essential administrative support to the Therapy Services team, ensuring clinics run efficiently and patients are welcomed and supported throughout their visit.
Main Duties
Entering referrals accurately onto the relevant clinical systems.
Sending out appointment letters and managing patient correspondence.
Booking appointments and managing follow-up scheduling.
Reconciling clinics and ensuring accurate record-keeping.
Welcoming patients at reception and checking them in for their appointments.
If you're enthusiastic, organised and ready for a new challenge, we'd be delighted to receive your application.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About Us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not All Of Our Roles Are Eligible For Visa Sponsorship. To Find Out Which Roles Are Eligible, Please Refer To The Shortage Occupation List Found Here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Details
Date posted
11 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
214-CSTO
Job locations
King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Job Description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job Description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Essential
Knowledge Requirements
Ability to communication with all levels of staff
Sound clerical background providing knowledge of relevant procedures
Computer literate, familiarity with Microsoft and other packages, with high level of accurate keyboard skills
Knowledge of databases and spreadsheets, i.e. PAS, Excel, or similar
Experience of using a full range of IT/Patient Data Systems
Knowledge of NHS or service provider in general.
Excellent communication skills
Experience of working in a team
Good knowledge of confidentiality and Data Protection principles
Understanding of Health and Safety
Understanding of Equality and Diversity
Desirable
Medical terminology
Knowledge of systems and processes used in NHS
Knowledge of RTT and Access Policy
Essential
Qualifications
Good general education including English GCSE at grade C or above (or equivalent)
Relevant Level 3 qualification or equivalent experience in relevant subject
Desirable
Formal typing qualification
Association of Medical Secretaries, Practice Administrator and Receptionist diploma (AMSPAR)
European Computer Driving Licence (ECDL)
Further Training
Essential
On the job training
Desirable
Supervisory training
Essential
Experience
Quality customer care experience
Experience of office environment
Experience of managing conflicting priorities
Organisation and working to deadlines
Previous NHS or healthcare knowledge and experience
Experience in a similar role
Desirable
Experience Supervising staff
Essential
Contractual Requirements
Must be able to commit to future rota working. (7 days a week, between 7am7pm)
Person Specification
Essential
Must be able to commit to future rota working. (7 days a week, between 7am7pm)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Employer's website
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Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Employer's website
(Opens in a new tab)
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