Sandwell Children’s Trust
Sandwell Children’s Trust is a Good Provider and offers a 12-month fixed-term contract for a Service Support Officer based at the Hollies Contact Centre, Smethwick. The position involves 37 hours per week.
Benefits
* Generous annual leave up to 29 days, plus 5 additional days for long service recognition.
* Birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
* Generous local government career average pension scheme with employer contributions of 21.6%.
* Service awards from 2, 5, 10 and every 5 years onwards.
* Flexible working patterns that suit you and well-defined career progression.
Responsibilities
* Support a busy Family Centre with all aspects of administration.
* Reception duties: greeting visitors face to face.
* Call handling and message taking.
* Dealing with incoming and outgoing post.
* Issuing and maintaining petty cash.
* Managing shared inboxes and dealing with requests from Family Support Workers.
* Support new employees with the use of equipment and the in-house Children’s system to obtain information, uploading documents to Children’s records.
Qualifications
* NVQ Level 2 in Business Administration or equivalent.
* Previous experience of working in a business admin role.
* IT literate with experience of using Microsoft Office packages.
* Good communication and telephone skills.
* Good organisational skills and ability to prioritise workload.
* Ability to work independently and as part of a team.
Sandwell Children’s Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.
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