Workshop Controller – Multi-Franchised Dealership | Walsall
OTE £45,000 (Uncapped) | No Saturday Working
Are you ready to take the next step in your automotive career? We’re working with a highly respected multi-franchised dealer group in the West Midlands who are looking for a driven and experienced Workshop Controller to join their dynamic team.
This is a pivotal role within the business—perfect for someone who thrives in a fast-paced environment, can manage workshop volume, and is confident working to manufacturer standards.
🚗 About the Role
This opportunity is ideal for a high-performing Senior Service Advisor or an experienced Workshop Controller looking to progress with a market-leading brand.
You’ll be responsible for overseeing workshop operations, ensuring efficiency, productivity, and exceptional customer service at all times.
🔧 Key Responsibilities
* Monitor and maintain exceptional customer service levels across the department
* Support Parts and Sales teams to ensure smooth interdepartmental operations
* Drive workshop efficiency, productivity, and profitability
* Implement and review training and development plans for all staff
* Ensure compliance with manufacturer standards and internal processes
* Promote a “right first time” culture within the workshop
* Maintain accurate job cards and ensure timely completion of all processes
* Provide technical support and mentoring to technicians when required
* Manage workload distribution and workshop resources effectively
* Maintain a clean, safe, and professional workshop environment
* Handle customer queries and resolve issues efficiently
✅ What We’re Looking For
* Proven experience in a fast-paced automotive workshop environment
* Strong leadership and team management skills
* Excellent organisational and communication abilities
* A customer-focused mindset with a drive for excellence
* Mechanical background with experience mentoring or training technicians
* Current aftersales experience (essential)
* Experience within a branded dealership environment (advantageous)
* Full UK Driving Licence
🌟 The Person
We’re looking for someone who is:
* Enthusiastic, approachable, and team-oriented
* Passionate about delivering outstanding customer service
* Professional, respectful, and reliable
* Resilient, motivated, and target-driven
* Honest, with strong integrity
💰 What’s on Offer
* OTE £45,000 (Uncapped)
* No Saturday working – enjoy your weekends!
* Career progression with a reputable dealer group
* Supportive and professional working environment
All applications will be treated in the strictest confidence.c
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