Customer Service Advisor / Account Handler - ARD996588
We’re on the hunt for a talented and engaging Customer Service Advisor / Account Handler to come and join the Towergate Insurance Lifestyle division.
As a Client Service Advisor you will provide broking services to new and existing customers over the phone and by email. You will also provide direct support to Customers and management in order to support the growth of the business.
Key Responsibilities include:
1. Providing support to clients other team members and Team Leader/Manager in the day to day running of clients/prospects portfolios including all appropriate actions for renewal and during the course of the year or as part of the new business process
2. Act as first point of contact for client and insurer queries or issues as they arise
3. Providing technical expertise and support to both internal and external customers and prospects
4. Support the creation of presentations for both new and existing clients;
5. Proactively start and manage the gathering of relevant data for client renewals and mid-term adjustments, ensuring accuracy at all times;
6. Deputise for the Team Leader as required
Experience and Qualifications:
7. Previous experience of delivering high levels of customer service
8. Previous experience of working towards targets and measured Service Level Agreements (SLAs);
9. Experience of commercial insurances or Personal lines ideally within a broking or Insurer environment.
10. Fully proficient with Microsoft Office applications
11. Previous experience of managing own workload.
12. High level of organisation and time management skills
In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. Some of the other benefits are:
13. Holiday entitlement of 26 days plus bank holidays
14. Opportunity to progress your career across the entire Ardonagh family.
15. Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
16. Pension scheme
17. 24-hour support for you and your families physical and mental wellbeing
18. 1 days paid volunteering day to give back to our communities.
19. Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.
20. The Spotlight Awards, where we shine a light on the brightest talent across our group.