Our wonderful client, a successful, innovative, and growing business in Oxford, is recruiting 2 X Customer Success Managers to join their Defence team.
This role will focus on managing relationships with clients to maximize customer success and service delivery.
We are looking for individuals with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate will have a minimum of 3 years' experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
* 25 days holiday + bank holidays
* Progression and training opportunities
* Performance-related bonus
* Hybrid working (3 days in the office, 2 from home)
* Social events
* Free parking
Key responsibilities include:
* Develop engaging relationships with clients to maximize customer satisfaction
* Develop tools and strategies for clients to recognize the value they are receiving
* Manage supplier escalations appropriately
* Create and manage budgets for client accounts
* Maintain action plans for clients and deliver reports to senior managers
* Deliver performance reports to sector managers to uphold standards
* Facilitate training to ensure clients have excellent knowledge of systems and processes
* Travel to clients 1-2 times per month, with regular video calls to ensure first-class customer service
* Display experience in managing information within a service environment and the ability to present to clients
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For more information and to apply, contact our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
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