Company Name: Axel Johnson International – Certex UK
Location: Harworth, UK
Job Type: Permanent contract
Experience: Proven track record in IT Support – minimum of 2 years’ experience in similar role(s)
The role:
You will join a team of seven in the Helpdesk Support division, spread across Europe, assisting computer users, resolving technical problems and maintaining the company’s IT Hardware, Software, and Services.
In addition, you will be involved in planning and improving systems and services.
Responsibilities:
* Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
* Efficiently address incoming incidents and requests in the Jira ticketing system.
* Own your ticket queue with proactive follow‑ups and process enhancements.
* Troubleshoot technical issues, offer user training, and escalate complex cases.
* Develop guides and documentation for teams and users.
* Deliver exceptional customer service, communicating effectively in English.
You have:
* Solid understanding of ITs role in a corporate landscape.
* Proficiency in critical IT systems: Microsoft platforms – Active Directory, Office 365, Windows operating system; Printing solutions, Networks, VPN; Desktops, Laptops, Communication Devices.
* Fluency in English, both written and spoken (C1 level).
* Soft Skills: Sound problem‑solving and communication skills; Team player but also able to work on own initiative; Able to prioritise workload based on impact and effect.
* Other skills, such as knowledge in Citrix, MS Server OS, Intune, GPOs, additional languages, or Microsoft Qualifications are a plus but not essential.
What We Offer:
* A 37‑hour workweek, Monday to Friday.
* A benefits package.
* A rewarding salary reflecting your expertise and potential.
* A dynamic, innovative workplace that prioritises learning and career growth.
* Opportunities for occasional travel.
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