Overview
24 hours per week • £12.60 per hour • Central Swansea
Working hours – Alternating each week, nights and days. Shift 1: Days (Saturday 08:00–20:00, Sunday 08:00–20:00). Shift 2: Nights (Saturday 20:00– Sunday 08:00, Sunday 20:00– Monday 08:00). Although only 24 hours per week, there are many opportunities for overtime when covering staff holidays and sickness. You will be working at a prestigious private residential development, alternating shifts of night and day covering weekends. This is a standalone role reporting to the building manager. You are the first point of contact for 291 residential apartments and 8 commercial units onsite. You will ensure all onsite facilities are maintained in excellent working order and all shift duties are completed. You must be passionate about delivering excellent customer service and be able to communicate confidently and calmly.
Responsibilities
* Front of house / reception: Welcome all residents and guests in a kind and friendly manner; respond to enquiries promptly and courteously; assist residents with general queries; record incidents or complaints in the shift log book.
* Security and Safety: Maintain a security presence in the complex during contracted hours; undertake security patrols; undertake CCTV monitoring; respond to fire alarm activations; carry out fire patrols ensuring all internal corridors are clear of obstructions; respond to safety hazards to minimise risks.
* Facilities: Maintain correct and accurate records of all site checks; ensure bin stores are clean and tidy throughout the shift; monitor and report repairs and replacements required; carry out visual inspections of mechanical equipment; light cleaning duties to reception and lift areas and emptying of compactor bin; ad hoc duties as required by the Site Manager.
Qualifications / Requirements
* To succeed in this role you will need: mature and patient attitude; smart appearance (uniform provided); friendly disposition; good attention to detail; honesty and integrity; customer-focused approach; good verbal communication skills; high energy levels as the role can be physically demanding; reliable, responsible with a flexible approach to work; highest work standards and ability to work independently to meet performance standards without supervision.
Benefits / Additional Information
Overtime opportunities when covering staff holidays and sickness.
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