Description
We are seeking a specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units. This role would be based at Ipswich with a minimum 3 days in office presence.
The Role
* Provide technical solutions to issues
* Manage the metrics to ensure all action is taken to achieve these
* Management of B&DD positions, hands on as necessary to reduce the bad debt position
* Provide guidance in the recovery of funded positions
* Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
* Provide strong visibility within the BUs to facilitate resolution of queries
* Handle escalations, prioritising urgent activity
* Attend all relevant meetings to achieve successful outcomes
* Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
* Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works
What you’ll bring:
* Excellent technical knowledge of the Bureaux
* Ability to add value to the technical resolution of complex issues
* Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organisational levels
* Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
* Clear understanding of escalation procedures and effective business communication routes
* Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly
* Good working knowledge of internal and external processes
* Ability to identify opportunities for improvements to practices and procedures
* Experience of query and issue resolution
* Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint
What we offer:
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.
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