ONE LUXE ASSISTANT MANAGER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
* Deliver a World Class Customer Experience – Support to deliver a world-class luxury service experience: ensure through coaching and feedback that the team delivers exceptional customer service across all brands and touchpoints in the store.
* Brand Excellence – Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling – Demonstrate products confidently, share the brands’ history, and offer tailored product knowledge, tips, and techniques across categories and beauty tech offerings.
* Foster Omni Experiences – Inform customers about upcoming in-store events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with guidelines.
Driving Retail Performance
* Exceeding Sales Targets – Support the Store Manager to execute retail plans, achieve and surpass targets and KPIs, identify risks and opportunities, and drive sustainable growth.
* Creating Engaging Events – Contribute to a dynamic annual calendar of events and animations that create memorable experiences and grow the brand portfolio.
* Driving Innovation and New Business – Generate ideas and strategies to drive growth, leveraging product launches and anniversaries for impact.
* Cultivating Client Loyalty – Build and support the team in growing and maintaining a loyal VIP customer base, fostering long-term relationships and repeat business.
People Management and Development
* Talent Acquisition – Assist the Store Manager in attracting and recruiting talent.
* Team Onboarding and Training – Support onboarding to promote teamwork and collaboration.
* Performance Monitoring and Feedback – Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
Operational Excellence
* Maintaining Counter Standards – Implement Brand VM guidelines and maintain a luxury retail environment with high hygiene and housekeeping standards.
* Teamwork and Training – Participate in team efforts and complete required training to maintain up-to-date product knowledge.
* Administrative Responsibilities – Complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).
* Stock & Operations – Ensure adequate stock levels of top-performing SKUs and manage testers and PLV.
Deliverables / Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high-performance team
* Development of the team
Key Skills
* Retail acumen
* People management
* Stakeholder management
* Coaching
* Operational skills & management
Key Stakeholders
* Retail Area Manager
* Business Manager
* Education / Training
* Store / Department Manager
* BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal
Join L’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Access products from over 35 L’Oréal brands at our staff shop.
* Generous Time Off: 30 days of holiday (inclusive of bank holidays).
* Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Earn bonuses by referring talented individuals to join our team.
* Sustainability Initiatives: Be part of sustainability efforts through L’Oréal for the Future. #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. We are committed to inclusive employment practices regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome differences in backgrounds, experiences, personalities, and perspectives. This is the beauty of L’Oréal.
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