Join a fast-paced, driven team at a successful multichannel e-commerce retailer. We’re looking for a proactive E-commerce Customer Service Advisor to take ownership of the entire online order journey. As an E-commerce Customer Service Advisor, you’ll be the go-to person for customers across multiple channels - handling enquiries, resolving issues, guiding them through the sales process, and ensuring every interaction is seamless. Your role as an E-commerce Customer Service Advisor will be key in driving sales, providing expert advice, and delivering an outstanding customer experience. What You’ll Do As Their E-commerce Customer Service Advisor * Manage online chat, customer calls, and emails efficiently * Provide expert guidance on products and services to close sales * Lead customers through the online sales process for smooth transactions * Process payments, returns, exchanges, and refunds accurately * Assist with dispatching orders via couriers and e-commerce platforms * Drive additional sales through upselling and product recommendations * Maintain accurate CRM records, call notes, and documentation * Ensure customers have an exceptional experience at every touchpoint What We’re Looking For * Minimum 2 years’ experience in customer service or sales * Excellent communication skills across phone, email, and web chat * Proven ability to identify customer n...