Business Analyst 6-month contract) Hybrid (Gaydon / Remote) Certain Advantage are hiring for a Business Analyst to join one of the worlds leading luxury automotive groups, renowned for designing and manufacturing premium vehicles that blend cutting-edge technology. The organisation operates globally, with a strong focus on innovation, sustainability, and delivering exceptional customer experiences. Purpose of the Role Support the successful integration of four CEX (Customer Experience) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org. Key Responsibilities Leadend-to-end process mappingacross CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams) Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs. Identifyduplication, inefficiencies, and improvement opportunities. Clarify responsibilities and accountabilities for tasks, activities, signoffs and decisions within each process. Identify and document hand-offs and interactions between teams across processes. Support the development ofRACI documents, operating model artefacts, and change impact assessments. Contribute to the detailedorganisation designandtransition planningfor CEX Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensuretimely and effective delivery. Skills & Experience Proven experience inbusiness analysis and process mapping(e.g. Visio, Lucidchart). Workshop facilitation. Strongstakeholder engagementskills, with the ability to navigate complex matrix environments. Delivery-focused mindset with experience intransformation programmes. Comfortable working inambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If youre hunting for a role where you can make an impact and grow your career, well work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isnt for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips