Store Protection Officer – Waitrose
Location: Buxton
Payrate: £13.50 per hour
Hours: 40 h/week, guaranteed hours, unpaid breaks, permanent location
Job Overview
* Retail Security Officer role to protect the Waitrose store, its people and assets by providing security and excellent customer service through Mitie and Waitrose key values.
* £13.50 per hour payrate and numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
* Full and extensive training will be provided including MAYBO and key focus on customer service.
* Company‑funded SIA licence renewal and full support from the NOC, with technology such as body‑worn camera and incident reporting device.
* Deliver results to meet or exceed the expectations of Mitie and Waitrose using all technology provided and following ASCONE guidance.
What We Are Looking For
* Previous security experience
* SIA Licence
* Excellent communication skills at all levels
* Energy and enthusiasm
Main Duties (Operations)
* Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law.
* Engage fully with the National Operations Centre (NOC), Mitie management and use technology such as body cameras and mobile devices to report incidents.
* Complete all tasks and duties on site as defined within the assignment instructions.
* Review assignment instructions, familiarize with changes and suggest amendments to improve service.
* Obtain required front‑line licence and wear it at all times while carrying out duties; complete additional contractually required courses.
* Work systematically, methodically and orderly.
Training
* Complete all required competency training and ongoing professional development directed by the Security Account Manager.
* Use technology to achieve key work objectives and enhance job knowledge.
* Renew licence at least 16 weeks before expiry.
Security and Health & Safety
* Identify and report any health and safety hazards or potential hazards on site.
* Remain alert to threats or changes to reduce risk of disruption, loss or damage.
* Use common sense and initiate involvement of others if a situation becomes threatening.
* Maintain professional conduct with difficult customers.
* Complete accurate notebook entries after incidents for use in the incident report process.
* Maintain schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out during the allocated time slot as stipulated in the assignment instructions.
* Call emergency services and Communication Centre to report all incidents.
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