Job Title: German-Speaking eCommerce Customer Service Advisor
Do you have the right skills and experience for this role Read on to find out, and make your application.
Hours: 42 hours per week
Location: Warrington
Basic Salary from £28,392
About the Role
Pybus Recruitment is seeking an experiencedGerman-speaking eCommerce Customer Service Advisorto support the online retail operations of a well-established automotive client. This role is ideal for someone with strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced eCommerce environment.
Key Responsibilities
* Respond to customer enquiries via email, live chat (tbc), and telephone (tbc).
* Manage and resolve issues from eBay, Amazon, and the companys webshop.
* Process returns, exchanges, and investigate order discrepancies.
* Liaise with couriers regarding outbound, delayed, or damaged shipments.
* Co-ordinate and track orders using internal and external systems.
* Collaborate with external eCommerce partners and agencies.
* Provide support across additional customer service channels when required.
Essential Skills & Experience
* Fluent, bi-lingual German speaker.
* Previous customer service experience.
* Confident using Microsoft Outlook, Excel and Word.
* Familiarity with web-based systems (e.g., Zendesk, Linnworks).
* Strong written and verbal communication skills.
* Able to work to tight deadlines and meet SLA targets.
* Capable of analysing and interpreting information from multiple sources.
* Experience handling online marketplace enquiries (eBay, Amazon, etc.).
* Evidence of Right to Work in the UK.
Desired Skills
* Knowledge of or interest in vehicle parts.
What the Employer Values
The hiring organisation promotes a culture based on care, respect, honesty, wellbeing, and teamwork. They value positivity, a proactive mindset, and continuous improvement, investing in people and innovation to stay ahead in a changing industry. xsngvjr
How to Apply
To apply for this position, please submit your CV to Pybus Recruitment will contact shortlisted candidates directly.